Customer-focused IT manager offering 20 years in the industry with an impressive record of achievements in customer service, support and satisfaction. Unique combination of sound business management skills including pricing, budgeting, profit and loss, and superior interpersonal and communication skills with management, employees and high-level customers. Strong technical aptitude spanning programming and direct hardware and software design and support. Broad experience in MS Windows, MVS, UNIX, fault-tolerant system design, and problem analysis. Background encompasses senior-level positions in leading, established, merging and start-up environments. Extensive international experience throughout Europe and Asia. Tax expert, ERO.